Refund Policy

GetHotelProof issues a full, automatic refund in the following cases:

• Technical failure : if our system fails to create the hotel booking after payment, you are automatically refunded.
• No hotels available : if no hotels are available for the requested city and dates, you are automatically refunded.

In these cases, the refund is initiated immediately and will appear on your bank statement within 5 to 10 business days, depending on your bank.

No refund is possible in the following situations:

• Expired activation period : if you chose the 'Activate Later' option and did not activate your confirmation within the allotted time.
• Expired confirmation : hotel confirmations expire automatically after 96 hours. Natural expiry does not qualify for a refund, as the service (booking creation) has been delivered.
• Incorrect details : if you provide incorrect guest information (first name, last name), the booking is created with that data and cannot be refunded.

If you purchased the Flexible option (+$5), you may request a modification (date, city, or guest name) instead of a refund. The Flexible option itself is not refundable.

Automatic refunds require no action on your part. If you believe you are entitled to a refund in another case, contact us at [email protected] with your order number.

In accordance with EU consumer protection regulations, the right of withdrawal does not apply to services fully performed before the end of the withdrawal period with the consumer's agreement. By placing your order, you agree that the service is executed immediately and waive your right of withdrawal.